# FinPay's Patient Satisfaction Survey

November 27, 2019

Written by: [**Christopher Wolfington**](https://blog.finpay.com/author/christopher-wolfington)

FinPay conducted a 6 month patient satisfaction study to measure how satisfied patients were with their FinPay pre-care financial experience.

**We we're amazed by the results:**

- With thousands of patients in the study we had a response rate of 11.3%, which is almost 10 times the industry norm. One of our customers experienced a 20.8% response rate.
- Respondents gave a 99% satisfaction score on their financial experience with FinPay.

If you would like to learn how your organization can build patient loyalty, satisfaction, and higher recovery of patient financial responsibility, [contact us today.](https://www.finpay.net/contact/)

**Summary of the study results:**

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