Resource Center
Resource Center
All of your Patient Engagement and Patient Financial Management Resources in One Place.
When Simple Cost Recovery Becomes a Compliance Risk
Passing Payment Processing Fees to Patients? It May Be Creating Compliance Risk. What seems like a simple cost-recovery strategy in other industries
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Why Behavioral Health Providers Need a Dedicated Specialist for Patient Financial Engagement
Patients won’t pay for what they don’t understand—and it’s costing you admissions. Patients expect cost clarity before admission, yet over 70% say
Good Faith Estimate Requirements & Best Practices for Behavioral Health
Providing a Good Faith Estimate isn’t optional—it’s the law! Behavioral health and substance use disorder (SUD) providers are required by federal law
Debunking the 3 Patient Statement Myth
If you think sending patients 3 statements satisfies inducement compliance requirements...think again! Regulators have made it clear that the
Money Talks
Money Talks or the Patient Walks? The value of having patient financial conversations is more than about money in the treatment admissions process.
Navigating Complex Balance Billing Compliance Requirements in Behavioral Health
How do organizations maintain compliance without disrupting their admissions workflows and care delivery models? Increased regulations around price